Sorry the Tracking System Is Having Technical Difficulties Please Try Your Search Again Later

Screenshot: Asha Barbaschow/ZDNet

Australia Post on Thursday experienced a handful of failures across its business, with reports people were receiving parcels not addressed to them and the addressees unable to redirect the delivery online.

The postal service's online portal went down, with a message reading, "Nosotros're updating this right now. Won't accept also long. Please effort again later." when customers attempted to runway the status of their commitment.

The notice was later updated to confirm technical bug were backside the downing of its parcel tracking arrangement.

Customers were reporting problems with Australia Postal service since just afterwards 10:00am AEST.

On Twitter, Australia Post said it was aware of issues beyond its tracking website and associated apps and that it was "working hard to go the tracking support and running as soon equally possible and apologise for the inconvenience caused".

"Nosotros're currently experiencing technical issues which are impacting parcel tracking. We are working difficult to resolve this issue as speedily as possible," a notice on the government-owned entity's website reads.

"We will provide updates as details are confirmed and apologise for the inconvenience."

Australia Post told ZDNet the technical issues were non malicious in nature.

"We're currently experiencing technical issues which are impacting parcel tracking. This is related to an update made to our tracking tool this morning time and is not malicious in nature," a spokesperson said.

They followed up by saying the issue was resolved at around vi:30pm AEST on Thursday.

Earlier on Thursday, the arrangement published its financial results, seeing group profits earlier tax climb 30% to AU$53.6 1000000.

Revenue too increased over last year by vii% to reach AU$7.5 billion. Australia Post said its revenue increment was boosted past further e-commerce growth during COVID-nineteen, bookkeeping for growing losses in its messages concern.

Domestic Australia Mail service branded parcels rose 25% to just over AU$2.four million.

"In the second half of the twelvemonth packet revenues were additional by the continued growth of e-commerce as consumer need grew as families adapted to lock downwardly restrictions and more businesses went online every bit their physical stores hibernated," Australia Post said in delivering its results.

"And while the growth in e-commerce has been a potent driver behind this year's financial result, we have had to make changes to ensure our workforce and network can operate as efficiently and safely every bit possible. The pandemic has likewise severely impacted our ability to deliver across the land on time."

The post was previously labelled past the Australian National Audit Office (ANAO) as not effectively managing cybersecurity risks, with a written report highlighting weaknesses in its implementation of a run a risk management framework.

Since the recommendations were made, master information security officer Glenn Stuttard said Commonwealth of australia Post has taken a number of steps to rectify this, such as conducting maturity level assessments confronting the Essential Eight controls for mitigating cyber attacks, reconfirming its critical awarding list and control scope for assessment of business disquisitional and security ranked critical applications, and conducting reviews internally.

In May, Commonwealth of australia Mail said it had seen around 300 cyber incidents since January, only that none were enough to cause it to suffer the aforementioned fate equally the likes of Toll.

Come across besides: Toll attacker made off with employee data and commercial agreements

Stuttard at the time said from Jan 1 to March thirty, the organisation had no incidents that were considered to be of "extremely high" touch on.

"But nosotros did reply to over 300 individual cyber incidents that we see in our systems and virtually of those come from things like SMS phishing campaigns," he said. "Text messages that bad actors might transport to you try and become you to click on a link and requite upwards your credentials and similarly through e-mail phishing campaigns, so we're dealing with these types of things on a daily footing, and defending those."

He said information technology was quite a substantial number and that the postal service didn't take any "high" or "extreme" impacts over that period of time.

Stuttard said Australia Post has not specifically seen whatever show in the past few years of state actors attempting to "hack" or "attack" its systems. Just he did say there would exist a substantial disruption to its functions should it autumn victim to a serious attack.

Updated at iii:30pm AEST, 28 August 2020: Added remarks from Commonwealth of australia Post.

MORE FROM THE Postal service

• AusPost reported 300 cyber incidents this yr, simply nothing to cause major disruption
• AusPost touts 'concern-led cybersecurity risk culture' alee of committee probe
• Commonwealth of australia Post a 'trusted' service provider for government identification
• Australia Post looks to peer endorsement for Digital ID
• Geoscience Australia embedding staff within Australia Post to larn its 'culture'
• Pitiful we missed y'all: Australia Postal service pondering blood deliveries by drone
• Australia Post wants more of your data than information technology already has
• Australia Post details programme to employ blockchain for voting

martinezprien1990.blogspot.com

Source: https://www.zdnet.com/article/australia-post-parcel-portal-offline-following-technical-issue/

Share this post